GRIEVANCE REDRESSAL POLICY
Shreemad Super E-commerce is committed towards its customers and has put together the undermentioned Grievance Redressal Policy for an effective resolution of all complaints received by SSEPL.
This policy outlines a structured grievance redressal mechanism available to customers and external partners for escalating their complaints to obtain a resolution. This policy covers all the products/services offered by SSEPL. It aims to improve customer experience and service delivery by an effective resolution of customer complaints through proper channelized approach, review mechanism and prompt resolution of all customer grievances. SSEPL strives to provide best-in-class service delivery and has a dedicated customer care team that operates 24X7 for addressing such complaints.
Contact Details
| Type | Name & Contact Details | Remarks |
|---|---|---|
| Level 1 | SSEPL Customer Care +91 9033133999 desk@ssepl.live | SSEPL Customer Care team will acknowledge the grievance/complaint with a ticket number and an expected resolution time on the receipt of complaint. If a case needs extra time, SSEPL will inform the same along with reasons to the customer |